Kristy Muir

Seasoned senior executive with expertise in Customer Experience, M&A, Strategy, Operations, Turnaround Management, Revenue Mangement, and Talent Management.

Successfully managed a multi-million dollar business acquisition and merger, resulting in millions of net savings and 23% reduction in operational costs. Managed six additional mergers.

Vice President of Global Customer Experience, maintained 95% employee retention rate, oversaw $50M+ revenue, achieving and maintaining 10% and 20% growth in GRR and NRR.

Senior Associate at Pelion Venture Partners, a top venture capital fund, with experience as operating advisor, board observer, and investor.

Recognized for multiple industry awards in operational excellence, adept in remote, hybrid, and on-premise leadership.

Managed a team of 70+, including multiple directors and team leads and across five different countries